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Managerial autonomy supported by senior leadership was also mentioned by respondents.

“VIP operations is the most human function in iGaming, run by the smallest teams, on the least purpose-built technology, against the shortest-horizon metrics,” said Grygorenko.

“The findings show that VIP managers are asking for a clearer signal on who needs attention, what has changed and where their judgment can have the greatest impact.”

About Whacked

I don’t know what I’m going to be doing next, but I know I want to stay in the casino industry. It’s an industry I always come back to and love.

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“I think the Raiders are probably overachieving and giving more than what most people expected,” the Boyd Gaming VP said. “There’s a lot of sentimental support in Las Vegas. They’re clearly our biggest liability on the futures-bet market to win the Super Bowl. People bet them at long odds for that. The first game (27-13 over Miami), people didn’t hold that into much account because it was the Dolphins, the worst team in the NFL. But still, they played pretty well.”

“But after yesterday’s game, they’re going to draw a lot more support because they were pretty good underdogs (against the Chargers),” Scucci added.

Bettors had plenty of momentum after favorites dominated Week 1, but Sunday (Sept. 20) tilted back in the sportsbooks’ favor behind a wave of upsets. Several heavily backed teams failed to win or cover the spread.